American Airlines Boston Logan International Airport Colocation

Boston, MA

After the recent acquisition of US Airways, American Airlines’ operations facilities (everything behind-the-scenes) at Logan International Airport (BOS) in Boston were left disconnected, operating on completely different ends of the terminal, and Terminal B was in dire need of rehabilitation. With the Terminal B Optimization Project underway, we capitalized on the opportunity during the renovation to co-locate and reconnect operations for American Airlines to maximize efficiency and functionality to service the 6-million-plus passengers who fly through BOS each year.

We designed a five-phase approach to complete the co-location work in tandem with the base building renovation of the Terminal. The primary goal was to keep all departments fully functional within swing spaces while we reshaped their spaces to create better efficiencies. This approach meant we had to move groups individually so that no two groups had to share to share a swing space at the same time. Each reconfigured space was then refurbished to improve communication between departments and offer opportunities for flexibility where previously none had existed – for instance, a multipurpose room that can be cordoned off to host all-hands meetings or smaller department huddles.

Phase 0 – Decommission the existing escalator and modify an existing hold room into main swing space

Phase 1 – Tech Ops/Facilities/Regional/Vendor

Phase 2 – Fleet Services/Tower

Phase 3 – Customer Care/Admin/Flight Ops

Phase 4 – Finishes, Touch Ups, Handover

Over the years Terminal B operations spaces had been subject to layers of patchwork fixes, so we gut renovated the whole thing and gave each department brand-new spaces. We took out unnecessary office spaces to help ease circulation, including creating a  a main thoroughfare with cross streets through the space—now known as the “runway”—which streamlined and improved access for employees.

Simultaneously, we improved ramp access. Previously, ramp workers were allotted small areas which were segregated from the rest of the operations areas preventing them from passing through the Terminal to the other side. The existing penetrations in Terminal B gave us the framework, and with a little strategic space planning, we successfully gained access to all sides of the ramp from the entire Terminal, significantly improving the workflow and efficiency for all personnel.